Returns & Exchanges Policy

At Smoked BBQ Co., we want you to be completely satisfied with your backyard setup. If your new grill or accessory isn't the perfect fit, you can return most unused items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Ensure the product is unused and securely packed in its original manufacturer's box, including all manuals, tools, and hardware.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that return shipping costs may apply.

4

Receive Your Refund

Once our warehouse inspects the item to confirm its condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing